Now at Fonterra, Professor Ross develops the analytics capability of a $20 billion dairy export cooperative. He is responsible to ensure that the right tools, processes and people are equipped to maximize the value created from collecting milk on New Zealand farms to finished goods in every part of the world.
Professor Ross has worked with various industries, and past projects include financial and information services (Thomson Reuters), dairy product mix and pricing (Fonterra), pharmaceutical manufacturing (Eli Lilly and Company), telecommunications (Bell Laboratories, Lucent Technologies), space technology (NASA), and government authorities (London Councils). His contributions include developing scheduling algorithms for communication networks, balancing cost, quality and speed in service design and improving the management of the national air space. He gained his Ph.D. from Stanford University in Management Science and Engineering, in 2004. Kevin also does consulting for contact centers, transportation networks and customer service design projects.